Connection drops - RCS Partial Service and SYNC Timing Syncronization Failure
I have been having random disconnects throughout the day for about 30 seconds each time. After talking to Virgin Support they sent out an engineer who replaced everything possible that he could. The Router, the cable to the wall, the box on the wall, the connections outside and connections at the box on the street.
The engineer also showed me a speed test where I was getting my expected download and upload speeds once he had completed the work.
Unfortunately nothing has changed and I am still getting random disconnects. And now to make it worse, today I am only seeing download speeds of 30mbps per second instead of the 365 that was shown on the engineer visit.
Looking at the network log for the router I see the below errors, of RCS Partial and Sync Timing. has anyone else see this problem even after a full fresh replacement of all hardware involved?
LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
Thank you so much for your post and I am so sorry to see you are having these issues!
I have been unable to locate your account via your Forum details, so I am going to shoot you a PM now so we can look into this together this. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.