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Connection Relocation in my house

Joining in

How can I arrange to have the connection moved in my house? 


Very Insightful Person
Very Insightful Person

You can either phone in or wait here for Virgin Media staff to arrange this.

There will be a £25 charge for this service.

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Any idea of the customer services number been trying to find it for weeks 

Very Insightful Person
Very Insightful Person

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Hi @Jc5804,

Thank you for your posts and welcome to our community forums. We're here to help.

As I can see has been mentioned in this thread already, we can help to arrange relocating your install set up but there would be a £25 call out fee for that. You can find more information here.

If you're happy to accept that fee then let us know and we can go from there.


Zach - Forum Team
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