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Connection Relocation in my house

Jc5804
Joining in

on ‎11-03-2023 10:48

How can I arrange to have the connection moved in my house? 

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4 REPLIES 4

Ernie_C
Very Insightful Person
Very Insightful Person

on ‎11-03-2023 10:50

You can either phone in or wait here for Virgin Media staff to arrange this.

There will be a £25 charge for this service.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Jc5804
Joining in
In response to Ernie_C

on ‎11-03-2023 15:28

Any idea of the customer services number been trying to find it for weeks 

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Tudor
Very Insightful Person
Very Insightful Person
In response to Jc5804

on ‎11-03-2023 16:44

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Zach_R
Forum Team
Forum Team
In response to Jc5804

on ‎13-03-2023 17:09

Hi @Jc5804,

Thank you for your posts and welcome to our community forums. We're here to help.

As I can see has been mentioned in this thread already, we can help to arrange relocating your install set up but there would be a £25 call out fee for that. You can find more information here.

If you're happy to accept that fee then let us know and we can go from there.

Thanks,
 


Zach - Forum Team
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