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Connecting to a quick start

Hi I'd appreciate any help if possible, I've plugged in my quick start, put in the password for the WiFi and it says : connected (requires login/authorisation) I've tried phoning virgin media today and they tried several things at they're end but that didn't get any positive results.

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Re: Connecting to a quick start

Hi, has the bottom light gone solid white with no green lights above? Try a pinhole reset press the reset button in on the back for 20 seconds and release for 5. Repeat this 3 times then wait 15mins for it to load up

Regards

Rich

 

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Re: Connecting to a quick start

Tried that and still getting the same requires login/authorisation message 

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Re: Connecting to a quick start

The hub is flashing a green light also*

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