Hello Corey c
Thanks for replying
To be honest I really don't know why we got sent the box, as I presumed it was a problem with the modem, and not being very tech savvy thought they sent us the box to just connect upstairs via WIFI with the router downstairs, so we could watch upstairs.
On the date our contract was originally due to expire, we lost Netflix and Youtube on our upstairs Smart tv, other apps still work. We checked and noticed they had also disappeared from our main Smart tv downstairs, they are different brands with one being just over a year old.
Upon checking our Virgin media guide we noticed we could not connect to either Netflix or Youtube via the apps or the channel numbers on the guide.
After spending five hours online with Virgin, trying to sort the issue, I sort of lost the will to live, and just accepted the offer of a new Tivo box, the bigger one of the two.
We did get Netflix and Youtube back on Virgin, but at first the sound was extremely crackly and very delayed so it was unwatchable, but is okay now.
We still cannot connect to either of the apps on our Smart tv's
Thanks for replying
Geoff