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seantd
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Connecting Hub 3 to wall socket

Hi,

I ordered the Hub 3 QuickStart option, however the circular cable has no entry point on my VM wall socket. It is a white box with what looks like a USB/Ethernet type entry point with a cover over it.

 

Do I need some sort of adapter to connect?

Thanks.

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carl_pearce
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Re: Connecting Hub 3 to wall socket


@seantd wrote:

Hi,

I ordered the Hub 3 QuickStart option, however the circular cable has no entry point on my VM wall socket. It is a white box with what looks like a USB/Ethernet type entry point with a cover over it.

 

Do I need some sort of adapter to connect?

Thanks.


Could you post an image?

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seantd
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Re: Connecting Hub 3 to wall socket

0FBF20B6-A733-4939-B77C-A0904D3301AC.jpeg

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carl_pearce
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Re: Connecting Hub 3 to wall socket


@seantd wrote:

0FBF20B6-A733-4939-B77C-A0904D3301AC.jpeg


That's just a phone line. What's the connection next to that box?

VM do not use a conventional phone line for thier broadband connection.

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David_Bn
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Re: Connecting Hub 3 to wall socket

Good Afternoon @seantd, do you have any updates on this so we can assist you further?

If you have since discovered that you cannot have a Quickstart install and need to have this altered to an engineer visit you, may be best off calling our Pre-Installs team on 0800 052 1734

Kindest regards,

David_Bn

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