Just had ANOTHER typical VM customer service experience sadly. Spent ages with a rep who couldn't answer my questions, following her 'Workflow' that didn't give her the answers she needed. Was eventually put through to Mukash in Fault Management, on a terrible line with interference, who was one of the rudest customer service people I have ever dealt with. He absolutely typified someone just trying to fob off a customer with jargon, but I've been in IT for 30 years, so that didn't work. I have full VM package plus a VM mobile and spend ~£130 per month on it, and just need to know how to the detailed connection information to use 'Virgin Media' hotspots for my Windows laptop. Any help would be much appreciated, as I have tried several times with Customer Services and they are about as useful as a chocolate teapot. At this point, I'm pretty much ready to try Sky which my sister recommends.