Thanks for coming back to me on this one.
I am due to catch up with the project team tomorrow on this. As it stands, it looks as though the fix has been working and it is slowly being rolled out.
I will let them know you are still having the issues and will come back to you once I have any updates.
Thanks for your patience on this one.
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I am having the same problem.
I have tried to use the Connect app on both my Samsung A53 phone and mySamsung S6 tablet. Both are connected to the internet through Wifi off my hub 3 and are both showing a good signal.
I have downloaded the latest version of the app. I then ran through the network Set-up process on the app, several times on both devices, but each time it said it could not find the hub, even though the device is accessing the internet through the hub.
Where do I go from here?
I’ve just downloaded the updated app onto my iPhone but like you Paul, I’m having the same problem. I get two black dots dancing around on my screen then a message telling me it can’t find my hub.