I have just set up my Hub 5, everything working as normal and devices connected but my Connect app can’t find it.
I have tried rebooting the Hub, deleting and re installing the app, downloading the app to a tablet, checking I am connected to the wifi network and not mobile data but nothing.
I have upgrade to Volt recently could there be a lag updating something, the connect app worked find with my old Hub.
Any ideas - I see others have also had issues.
Thanks for your post and it's great having you on the Community.
I'm sorry to hear your new Hub 5 isn't connecting within the Connect App. It can take a few days for new hubs to update however if it's been a few days then refreshing things should help.
If this also fails then we currently have a known error with some of the data in our systems, that is causing the app to not recognise the Hub in a minority of instances. We are already investigating this as a high priority.
Pop back and keep us posted.
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Thanks for getting back to me.
It appears I just needed to be patient, after a couple of days trying to connect with no luck I tried again but this time it worked.
I probably waited 48 hours and now everything is working as it should be with the Connect app.