I have tried to link the Virgin Media Connect App to my Hub 3 which is already installed and working fine. I have tried both scanning and manually entering the Settings password. When I press continue it seems to start but very soon states "Something wrong"
I have failed to get this to work and from looking at previous messages relating to the same subject it appears many other users are having the same issue - this app does not work!!
I am convinced that I need a booster as I my Wi-Fi is not powerful enough to work in my 3rd floor office (hub is on ground floor). How can I obtain a booster and set it up? I understood that you could order via this app if you found the signal was to poor when using the app.
I have just posted a screenshot of what I get using the app. I’ve tried to explain to VM that with 2 people working from home not far away from the hub the signal is rubbish. I’ve been sent a booster to try and if it improves the signal then they will be happy to charge me an extra £3 a month 😩 this is not what I signed up for or was promised. Not sure if there is a problem with the app or installation but the standard answer seems to be get a booster
I have given up. The Connect App does not work for me and I have failed to get any support from Virgin via their chat line or by phone as the response times are not viable. Chat line with the technical team that I was passed through to was stated as being up to 24hrs. After 20mins on phone I gave up trying to get answer via that route. I did leave my questions together with my phone number and email on the chat line - no response was received.
Most of those on the forum also found that the app did not work.