Connect App can't connect to Hub 3

[MrNStan]

Hi All,

Rebooted, unplugged and reset the hub. Cannot connect the app to the hub. 

We're having really weak WIFI connection in the house despite being connected.

Any help much appreciated.

Thanks,

Neil

[Adduxi]

The Connect app is a bit "flaky", it can take a few days sometimes for the app to establish a connection to the Hub.  Just make sure you are using the Hub wifi and there are no VPN's in use.

[MrNStan]

Thanks for that. It did eventually connect I've a number of reboots/resets and swear words! 

Will see how the connection goes now 

[Adduxi]

If the app identifies weak signal areas have a read at the information below;

https://www.virginmedia.com/help/wifi-max

Wifi Pod information from VM