Virgin Media Community

[Cptmorgs]

I'm currently waiting for my equipment to arrive I've received a email stating the order will be here tomorrow how ever I've not been sent the email with contract etc or details of tracking for the broadband equipment I'm concerned it's not going to arrive.

[Hayley_S]

Hello @Cptmorgs,

Welcome, thanks for posting.

I am sorry for the issue with this.

Can you tell me if you ordered on our website for a quick starter kit? Or did you book for a manual install?

Have you checked your Junk folder for the email?

Many thanks,

[Cptmorgs]

It was indeed a quick starter kit that's still not arrived and no contact from VM 

[Molly_T]

Hi Cptmorgs, welcome to the community! Thank you for posting!

Sorry to hear of your missing Quick start order! We will happily look into this further for you .

I will need to send you a PM to confirm a few details - you will find this in your inbox in the top right corner of the page. 

All the best.