Virgin Media Community

[mcp98]

Hi,

I ordered the QuickStart self-install pack a few days ago, it was supposed to be delivered today, however, I realised that I never actually got a confirmation email, just the order confirmation. I was wondering if there is any way of getting the email and tracking the order so that we can get wifi in the house?

Thank you

[VM-Jon]

Hi there,

I am sorry to here that you have not yet received your confirmation email, this could be for a number of reasons. 
I will send you a private message to support you in this privately 

thank you

Jon

[Serena_C]

Hi @mcp98

Welcome to our Community Help Forum 🙂

Thank you for making this post regarding your confirmation email, I'm sorry to hear you have not received this yet. I would like to take a look further into this and check what's happened. I shall send you a private message now to obtain the details required. Please look out for the purple envelope in the top right corner and get back to me when you can!

Kind regards,

Serena