Virgin Media Community

[r0rschach]

Hi all,

I bought a flat and I'd like to move my 1Gig fibre broadband. I found a few sockets, one of them is an old Comtel. I was wondering if I can use this for Virgin, and whether I need a manned installation. Area is covered by the M1000, but I'm not sure what the previous owner was using and unfortunately I can't reach out.

Here a few pics:

Thank you!

[Tudor · Accepted solution]

Comtel box in 1st picture should be ok for VM, just attach cable at the bottom after removing existing one

2nd photo is of a splitter, presume it’s wires to Comtel box. Should not need this as all cables should be in the install kit.

3rd photo is of old VM telephone socket which is not used anymore. If you have ordered a landline phone it will connect to the hub.

[Tom_W1]

Hi @r0rschach thanks for your post here in the Community - welcome to Virgin Media!

All the set up looks perfectly fine for your services, but if anything doesn't work when it comes through to your install please don't hesitate to let us know on here, or give us a call on 150 / 0345 454 1111 and we'll do our best to get this sorted for you.

Many thanks