I'm moving to a new address, which is the downstairs flat of a house. Downstairs is (for the purposes of this story) 16a, upstairs is 16b. It's great. Newly refurbished, all new appliances, laminate floor, the works.
I already have Virgin in my current address, so I went to the 'move home' page and every address on the new property's street was selectable and eligible for up to M1000 (including 16b), but 16a was not listed.
We know for a fact that the upstairs tenant has Virgin, and I can see a cable going from the box outside going up to his first floor flat.
My partner and I noticed when moving some things into the flat that there was no landline or Virgin socket on the walls. We asked the landlord, and we found that while there was a cable going into the wall, it had been covered up on the inside as part of a refurbishment. He was able to retract the cable, which matched the kind of connection (coaxial, I believe) I use in my current address to connect to my Virgin Hub 3.0. He drilled a new hole in the wall for it to go through.
I spoke to someone on the phone from Virgin on Friday who informed me that on their secondary system, 16b is listed twice, rather than 16a and 16b separately. I asked if he could arrange for 16a to be added to the system so we could complete the moving process – he said he would call me back today to give me an update. He didn't. I called back and got in touch with the movers team again, and spoke to a different staff member, who said they would have to send out a spotter to check if 16a is serviceable - which could take anywhere from 2 - 4 weeks.
We are moving in for good this weekend and both work remotely, so will have to find a mobile broadband alternative while we wait, as there is no landline.
In the meantime, I wondered if anyone on here could help identify if there actually IS a Virgin connection going into the property. I've taken some pictures.
There's this cable coming in from the street: https://i.imgur.com/x9nmfyM.jpg alongside the front garden wall.
This is the box outside the house https://i.imgur.com/qlNoWiN.jpg
(A) is the cable from the first image, which comes from the street
(B) is the cable coming from inside the house
(C) is a different cable coming up from under the ground
Is it likely that 16b was somehow given a Virgin fibre connection but NOT 16a?
Which of the A or C cables is likely to be the correct one for the property?
If it turns out the property is not serviceable by Virgin, what alternatives do we have?
According to the BT site, the property isn't eligible for their fibre, and without a landline we cannot use Sky/BT/other standard ISPs.