We can give you some advice, for it's worth. Wait here for the VM Forum Team to reach this thread (won't be long - a few days at the most given it's a Bank Holiday weekend). and discuss with you what is going on.
The virus emergency has made VM's job harder in the last few months, restricting how their teams can work and the speed of installations with additional precautions being necessary. There is also the distinct possibility that there is something wrong with the cable duct build in your area which means local authority permits are required for construction work. It could be anything.
What does surprise me is your patience. VM do seem to find it difficult to tell new customers just what the status of their order is. Partly because they subcontract out a lot of the street side installation work - cable from cabinet to house.
Best we can offer at the moment.
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