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srmainwaring
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Complaint

Please can someone from virgin media tell me how I submit a complaint? I have tried to call, submit through the 'online chat' and post, and have had no luck.

My email address is [REMOVED]

 

Thank you.

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Andrew-G
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Re: Complaint

My view is you're best off doing it by post to the address in Virgin Media's Consumer Complaints Code of Practice.  Send it recorded delivery, and then if you need to escalate to arbitration because you've had no response then you can prove they've been served with the complaint.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Roger_Gooner
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Re: Complaint

If you tell us what your nproblem is then someone on this forum may be able to help.

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