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Spike2k
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Complaint status

Hi, I was told by a customer care rep that I could view the status of my complaint on my account and who’s been handling it, I can’t see this anywhere on my account? Can someone please direct me to the correct area where the complaint can be viewed? Thanks

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Anonymous
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Re: Complaint status


@Spike2k wrote:

Hi, I was told by a customer care rep that I could view the status of my complaint on my account and who’s been handling it, I can’t see this anywhere on my account? Can someone please direct me to the correct area where the complaint can be viewed? Thanks


What status are you expecting out of interest?

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Z92
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Re: Complaint status

Once your complaint has been handled you should either receive a letter in the post or an email. Until that time you won't see anything in your account. 

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xchopper
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Re: Complaint status

Hi mate, had the same problem until I found this under the help menu after you login. It's not a lot of information but it does give you something. Hope that helps more than most on this forum 🙂

Screenshot 2021-03-08 at 10.07.55.png

 

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catgeek
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Re: Complaint status

You should be able to check it's status.

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