Virgin Media Community

[Spike2k]

Hi, I was told by a customer care rep that I could view the status of my complaint on my account and who’s been handling it, I can’t see this anywhere on my account? Can someone please direct me to the correct area where the complaint can be viewed? Thanks

[Anonymous]

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@Spike2k wrote:

Hi, I was told by a customer care rep that I could view the status of my complaint on my account and who’s been handling it, I can’t see this anywhere on my account? Can someone please direct me to the correct area where the complaint can be viewed? Thanks

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What status are you expecting out of interest?

[Z92]

Once your complaint has been handled you should either receive a letter in the post or an email. Until that time you won't see anything in your account. 

[xchopper]

Hi mate, had the same problem until I found this under the help menu after you login. It's not a lot of information but it does give you something. Hope that helps more than most on this forum 🙂

[catgeek]

You should be able to check it's status.