Virgin Media Community

[Maygavin78]

Please can someone let me know who Virgin use as contractors to do there groundwork as I need to make a serious complaint 

[MOD EDIT: Subject title changed for clarity]

[jpeg1]

No-one can tell you here, as they use several different contractors according to the area. 

If you can post details/photos of the problem, someone may be able to help you. 

[Natalie_L]

Hi Maygavin78, 

Thank you for getting in touch with us here on the Community. 

I am very sorry to hear you have cause for complaint. 

Can you please expand on what has been happening and we will do all we can to help?

Thanks, 

[Maygavin78]

We had some contractors come out and do some work getting ready for installation but whoever came cut though the the cable of our existing broadband and decided to hide the broken cable ,it wasn’t found until an engineer came from our existing provider as because of this we have decided to cancel our virgin order 

[Carley_S · Accepted solution]

My apologies @Maygavin78 that the field team did not advise you of any cabling that they had cut or damaged in the process of completing your installation with us. 

Has you current provided been able to correct this for you now and your services are back up and running as usual? 

[Maygavin78]

Yes the work has now been carried out by our current provider and unfortunately virgin have lost our custom because of the appalling customer service we encountered ,we have decided to stay with our current provider even though it’s more expensive .I suggest more training is needed for your staff into how to deal with customers 

[Kath_F]

Hi Maygavin78, 

Thanks for coming back to us and updating us. 

We're sorry to hear this but hopefully you won't discard us in the future and we'll have a chance to put things right. 

In the meantime good luck with your current provider. 

Take care,

[Maygavin78]

Unfortunately I don’t think we will be virgin in the future due to the terrible way we dealt with and the extremely poor customer service 

[Robert_P]

Sorry to hear that Maygavin78, if you do change you mind you know where we are. Again, have a great weekend and all the best with your current provider 🙂

Rob

[Maygavin78]

Unfortunately because of the way we were treated we won’t be joining you in the future