I've had an absolute nightmare getting my services installed as it should have been done on 30 January but was delayed due to cabling. This was corrected on 4 February with Virgin then due on 5 February to complete the installation and pre-pull. I've however had missed appointments rolling over everyday since 5 February and no one at Virgin can explain the reasons for the delay.
I really need working internet for work as I already cancelled my contract with BT assuming the transition would be seamless.
I'm aware that I am entitled to compensation but would I still receive this if I decide to cancel my contract and then move to a different provider?