We moved and took our old virgin stuff with us. Setup no probs at new house but needed a much longer cable to stretch to TV. Long story short, total farce trying to get one out of Virgin, three botched delivery attempts (don't think they ever even got sent), a million soul-destroying phone calls... eventually told to get our own and that compensation would follow. Needless to say it hasn't and that will be another few hours of life wasted chasing it up.
Anyway, having read a few things on here I know it's advised to get an engineer out but seeings as I have the extension cable now thought we might as well give it a go ourselves. The connection going into the hub 3 needs to be one of very pointy, pin-like ends (I think perhaps called F-type?). Our coax extension doesn't have this. It has the thicker 'pins'. I'm not very.tech savvy, trying to find an adapter online and am a bit lost. Would appreciate any pearls of wisdom that could point me in the right direction of what to get.
Many thanks in advance!
