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Coaxial damage

Received my start up kit today, plugged the first cable into wall socket. And have noticed the socket wouldn't seat. 

I've checked the connector and the central pin is bent. 

Who do I contact for a replacement cable as I believe I can't shorten this myself due to power issues? 

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Re: Coaxial damage

Any way you could take a picture to get an idea of what you mean.

Matt
If I've helped please let me know 🙂

10 years in Technical Customer Service, Construction Trades and Administration - Now I'm a Furloughed Chef
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Re: Coaxial damage

Can you unbend it?

I work for Virgin Media and my posts are my own opinions
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Re: Coaxial damage

shortening the cable the amount you would need to would have no effect on the power levels but if it not done correctly could allow noise into the network - connectors need to crimped rather than the easier method which is just screwed onto the cable

hopefully one of the VM techs can get something sorted for you

____________________

Tony
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Message 5 of 7
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Re: Coaxial damage

I tried to unbend it but its now snapped when I tried to reconnect to wall socket. 

Everything else went together as expected. 

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Re: Coaxial damage

Cheers for that. 

I'm happy to cut the cable and refit a new socket, but didn't want to cause noise and future disruption. 

Like you say, I'm only losing an inch of cable... 

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Re: Coaxial damage

Hi there Frazer22,

Thank you for your post and welcome to our community,

I am sorry you have devices a damaged cable, I can get one ordered for you I will drop you a private message asking for some details so keep an eye out for the purple envelope 🙂

Thanks,

Zoie

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