on 30-07-2022 15:50
The coaxial cable for my broadband doesn't fit the wall socket - it's slightly too big. Where can I get an adapter? as one wasn't included in the box
on 30-07-2022 16:05
That's a socket for an outdoor aerial, you cannot connect virgin to an outdoor aerial.
Your socket or virgin cable may be somewhere else
on 30-07-2022 16:15
Oh, ok. Not sure where it could be then 😬
on 30-07-2022 16:41
Start by looking outside for a grey or brown box with a “shotgun” type double cable coming in. The feeds from this will either go straight through the wall or to other entry points on the house. Look for where these enter & you may find what you are looking for.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 30-07-2022 17:02
Found it thanks! Was hidden away behind cupboards