The coaxial cable in my flat is currently in my kitchen and a long cable connects it to the living room.
(I only recently switched to Virgin but my flat was still connected from the previous tenant.)
I connected the long cable to the router, but this did not work - the router lights suggested a connection issue.
I want to try connect the router direct to the box in the kitchen, but I cannot remove the extension cable - it is almost as though it is welded on! I've tried using a wrench, but this has only twisted the connection and potentially damaged the wall unit.
Is there any way to remove this?
I've been trying to contact virgin media for over a week now and no luck.
HI nellieandmabel VM tech here pm me i will try to help you.
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I am a serving Field Technician at Virgin however all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such You can also save £50 off your bill by recommending someone onto virgin media. To find out more PM me.
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