Have upgraded to TV and received home setup kit with splitter cable etc last week. Our TV is in a different room from the wall box and coax cable going to our hub. There is a Telewest inside wall box adjacent to the TV with a 75ohm terminator cap on the female f-plug end. The box was put in at the same time as the inside wall box carrying the VM broadband, which is also Telewest labelled. So I have hopes it would work if cabled.
I think I need a VM engineer visit to install a coax cable from the second wall box. There seems no way of booking this at present other than shouting for help on here - VM mods please respond.
Grateful for any other suggestions from community.
Call it in on 150 (VM Phone) or 0345 454 1111 or (any other phone). Calling at 08.00 midweek -- is the best time - although people are still reporting getting through fine at other times with no long waits. Took just 20’ for me one midweek afternoon recently. If you get into an automated cycle of doing reboots and then get cut off, just call back in 15 mins and the system "should" recognise that you have done that and it hasn't helped and direct you to the queue for someone to pick it up.
You can also text them on 07533 051809 include account name/number and what the issue is – replies may take longer
A VM person should pick this up here and respond, but it can take several days for them to get here.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Efficient and friendly VM technician came yesterday, installed splitter in outside wall box, coax to second inside wall box and connected the V6 box to that. Then substituted new Hub and configured to run as modem to our Netgear Nighthawk router.
Sadly, today speeds well down on before our "upgrade" - ca 30Mb/s download on 5G Wifi, well below guaranteed minimum for the 500 plan we have upgraded to. Another call to VM Tech support in progress.
Just having a think through here: Network card for PC is 1gig, so shouldn't be any hold ups wired. Yet you get 30Mb down what about up? Wireless using 5G from router same 30Mb what about up? Can you log 192.168.100.1 click onto 'check router status.copy/paste all listed in the headings below: Downstream Upstream Configuration Network Log