Righto, so you've had TV & broadband, but the TV was never installed. When was this, was it an engineer install or self-serve Quick Start?
If you could post some pictures of what you have, that would help - I can't work out which of the following scenarios applies..
1: You've already got the co-ax splitter for TV & broadband, but am missing the white flylead that links the co-ax to the TV box
2: You don't have a separate co-ax feed for the TV360.
I think it's option 1, in which case I suspect VM may be able to send out the flylead rather than needing a tech visit. Not 100% sure though.
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