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alan_shep2003
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Coax cable doesn’t fit

Hi.

I can’t seem to get the coax cable from my quick start setup to connect to my 360 box. It’s a bit odd everything else is connected and set up but the part (with the yellow tv tag) is the same size as the connector on the box and so won’t go in. It’s kinda embarrassing lol. 

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jb66
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Re: Coax cable doesn’t fit

Often they send the wrong PSU, is it the power lead your talking about

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-tony-
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Re: Coax cable doesn’t fit

post some photos

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alan_shep2003
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Re: Coax cable doesn’t fit

2B0797C7-0377-4EE3-8733-CB10A19F8A8B.jpeg

A9B7FEFC-53BD-431D-934C-E5D56C53144A.jpeg

No it’s the coax cable going into the 360 box

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-tony-
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Re: Coax cable doesn’t fit

dont know much about the 360 box but thats standard aerial input - i believe you need a coax to aerial convertor - i would assume VM should have sent one or the correct cable

afaik B & Q sell one

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Re: Coax cable doesn’t fit

alan_shep2003
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Re: Coax cable doesn’t fit

Finally got through to support, she thinks I got a v6 cable maybe and she’s sending a new one so hopefully it’s fixed. 

I’ll keep that in mind though Tony thanks. Keeping that tab open until it’s sorted. 

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jb66
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Re: Coax cable doesn’t fit

Thats a quickstart cable for a tivo, hopefully they send you the v6/360 one
Lee_R
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Re: Coax cable doesn’t fit

Hi @alan_shep2003 thanks for getting back to us.

Please do keep us updated on how things go.  If you need us to have a look on your behalf, please do reach out.

Regards

 

Lee_R

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alan_shep2003
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Re: Coax cable doesn’t fit

Well I’ve just had my delivery and it’s not the power cable or coaxial cable I need. It was another remote control. That’s soo useful bearing in mind my services can’t work anyway and now I’m still stuck waiting. 

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