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Coax cable doesn’t fit

alan_shep2003
Tuning in

Hi.

I can’t seem to get the coax cable from my quick start setup to connect to my 360 box. It’s a bit odd everything else is connected and set up but the part (with the yellow tv tag) is the same size as the connector on the box and so won’t go in. It’s kinda embarrassing lol. 

11 REPLIES 11

jb66
Very Insightful Person
Very Insightful Person

Often they send the wrong PSU, is it the power lead your talking about

-tony-
Alessandro Volta

post some photos

____________________

Tony.
Sacked VIP

2B0797C7-0377-4EE3-8733-CB10A19F8A8B.jpeg

A9B7FEFC-53BD-431D-934C-E5D56C53144A.jpeg

No it’s the coax cable going into the 360 box

dont know much about the 360 box but thats standard aerial input - i believe you need a coax to aerial convertor - i would assume VM should have sent one or the correct cable

afaik B & Q sell one

____________________

Tony.
Sacked VIP

alan_shep2003
Tuning in

Finally got through to support, she thinks I got a v6 cable maybe and she’s sending a new one so hopefully it’s fixed. 

I’ll keep that in mind though Tony thanks. Keeping that tab open until it’s sorted. 

jb66
Very Insightful Person
Very Insightful Person
Thats a quickstart cable for a tivo, hopefully they send you the v6/360 one

Hi @alan_shep2003 thanks for getting back to us.

Please do keep us updated on how things go.  If you need us to have a look on your behalf, please do reach out.

Regards

 

Lee_R

Well I’ve just had my delivery and it’s not the power cable or coaxial cable I need. It was another remote control. That’s soo useful bearing in mind my services can’t work anyway and now I’m still stuck waiting.