on 06-01-2022 18:18
Hi.
I can’t seem to get the coax cable from my quick start setup to connect to my 360 box. It’s a bit odd everything else is connected and set up but the part (with the yellow tv tag) is the same size as the connector on the box and so won’t go in. It’s kinda embarrassing lol.
on 06-01-2022 18:40
Often they send the wrong PSU, is it the power lead your talking about
on 06-01-2022 18:43
post some photos
06-01-2022 19:00 - edited 06-01-2022 19:07
No it’s the coax cable going into the 360 box
on 06-01-2022 19:11
dont know much about the 360 box but thats standard aerial input - i believe you need a coax to aerial convertor - i would assume VM should have sent one or the correct cable
afaik B & Q sell one
on 06-01-2022 19:14
https://www.diy.com/departments/slx-0-02m-f-socket-to-coaxial-plug-adaptor/5028422001936_BQ.prd
on 06-01-2022 20:02
Finally got through to support, she thinks I got a v6 cable maybe and she’s sending a new one so hopefully it’s fixed.
I’ll keep that in mind though Tony thanks. Keeping that tab open until it’s sorted.
on 06-01-2022 22:57
on 09-01-2022 12:41
Hi @alan_shep2003 thanks for getting back to us.
Please do keep us updated on how things go. If you need us to have a look on your behalf, please do reach out.
Regards
Lee_R
on 11-01-2022 15:37
Well I’ve just had my delivery and it’s not the power cable or coaxial cable I need. It was another remote control. That’s soo useful bearing in mind my services can’t work anyway and now I’m still stuck waiting.