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Coax cable damaged during installation

During the installation of a new hub, the coax cable was pulled and snapped at the end in the wall.

We need a new coax cable to be installed in order to have internet connection.

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Re: Coax cable damaged during installation

It must have been a hard pull to snap that coax. Did this happen during a self install?  If so you will need to book an engineer install.

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Re: Coax cable damaged during installation

Yes, this happened during a self install. 

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Re: Coax cable damaged during installation

Then you'll need to call in and book an engineer installation.

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Re: Coax cable damaged during installation

Thanks for the post Chromad and sorry to hear of the trouble with your install.

 

We can book an engineer appointment but if this has been damaged by yourselves without showing signs of damage from previously then this may be a chargeable visit.

 

Do you still require assistance booking this? 

 

Thanks, Emily.

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Re: Coax cable damaged during installation

I do not require assistance booking this.

Thanks

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