Charged ativation fee when upgrading broadband

[Frampton]

Telephoned Virgin yesterday to drop our TV and landline as not used enough and we can no longer afford to keep them. We just wanted to keep our broadband package. We were offered a deal on upgrading the broadband speed which we accepted, yet we were not informed of the activation fee of £35, until it was detailed on our confirmation email sent this morning. If we are already Virgin broadband customers, what is being activated for this fee?

[Gareth_L]

Hello Frampton,

Thanks for bringing this matter to our attention. It's a very good question to ask but sorry you have had to ask this. I can look into this for you.
If you don't mind, I will need to send you a private message to pass security. If you can check the purple envelope top right of your screen that would be great.

Regards     
Gareth_L