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Judydench
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Channel search unsuccessful

Our tv box stopped working.  When we tried to reset it , it says channel search unsuccessful despite signal strength and quality good. 

Does that mean the box is broken and we need a new one ?

Our landlord pays the virgin bill and he's impossible to get hold of. Can I order a new one with out being the account holder ? 

Thanks

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DJ_Shadow1966
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Re: Channel search unsuccessful

Hello

Only the account holder will be able to make requests like that.

What TV box do you have is it

V6

Arris-DCX960-V6-V-Media-Box.jpg

of a Tivo

my-vm-virgin-tv-tivo-box.png

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Roger_Gooner
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Re: Channel search unsuccessful

Are you in Ireland?

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Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
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Judydench
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Re: Channel search unsuccessful

Hi Mike

It's neither of those, it's an old UPC one 😞

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Judydench
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Re: Channel search unsuccessful

Hi Roger,

Yes, I'm in Ireland (Dublin)

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newapollo
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Re: Channel search unsuccessful

Hi Judy,

unfortunately these forums don't deal with the Irish version of VM.

Have you tried the Irish help pages? virgin-tv-box-error-codes/ 

Here's a link to the virginmedia.ie/contact/  page which details a whatsapp number  and an online messenger chat

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Judydench
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Re: Channel search unsuccessful

Thanks Dave

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