Virgin Media Community

[GabbyA3]

Hi, I have a connection problem and after checking the service status, I’ve been advised to book an engineer visit however when I do this it suggests that my home address is one that is wrong? How can so amend this to my correct address so I can book the appointment? 

[Laurie_C]

Hi GabbyA3,

Thanks for getting in touch and welcome to the Community Forum. I'm sorry that you're having this problem.

I'd be happy to get this changed for you. I'm just going to send you a Private Message so that I can confirm some details. Please look out for a purple envelope in the top right corner of your screen.

Thanks,

Laurie

[shaycz]

Hi, I am also facing the same problem, could you help me with that OK?

[Corey_C]

Thanks for your post and welcome to the Community Forums, shaycz,

Sorry to hear this, can you confirm by logging into your online account if the address is listed differently there? virg.in/myVM

Cheers,

Corey C

[shaycz]

Yes, and I request an email from you to send me the security password, I haven't received it, I need that password to cancel my contract

[Martin_N]

For password reminders these would be sent via letters not emails. When did you request this?

^Martin