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GabbyA3
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Changing wrong home address when booking engineer appointment

Hi, I have a connection problem and after checking the service status, I’ve been advised to book an engineer visit however when I do this it suggests that my home address is one that is wrong? How can so amend this to my correct address so I can book the appointment? 

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Laurie_C
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Re: Changing wrong home address when booking engineer appointment

Hi GabbyA3,

 

Thanks for getting in touch and welcome to the Community Forum. I'm sorry that you're having this problem.

 

I'd be happy to get this changed for you. I'm just going to send you a Private Message so that I can confirm some details. Please look out for a purple envelope in the top right corner of your screen.

 

Thanks,

Laurie

 

Laurie_C
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shaycz
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Re: Changing wrong home address when booking engineer appointment

Hi, I am also facing the same problem, could you help me with that OK?

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Corey_C
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Re: Changing wrong home address when booking engineer appointment

Thanks for your post and welcome to the Community Forums, shaycz,

 

Sorry to hear this, can you confirm by logging into your online account if the address is listed differently there? virg.in/myVM

 

Cheers,

Corey C

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shaycz
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Re: Changing wrong home address when booking engineer appointment

Yes, and I request an email from you to send me the security password, I haven't received it, I need that password to cancel my contract

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Martin_N
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Re: Changing wrong home address when booking engineer appointment

For password reminders these would be sent via letters not emails. When did you request this?

^Martin

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