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Change of installation date

Hi,

I'm a new customer on mobile and broadband. My installation was scheduled on November 10th between 8am-1pm. I got a text saying I need to conform if it is convenient. I replied the text saying 'no' as I work full time and won't be in the house in the time slot given. I only wanted to change the time slot but they sent me another text saying they have rescheduled it on 3rd December in the same time slot. The text says I need to go to my VM account and change it if I'm not happy. Because Virgin didn't send me a welcome email, I can't get into my VM account! Any recommendations? It is getting really frustrated not being able to access customer services!

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Re: Change of installation date

Hi SerraO, 

Thanks for your post and welcome to our community. 

Really sorry for the delay in getting back in touch with you, we have been busier than usual. 

I have had a look at the back end of things from here and can see since posting you've spoken to the team. 

Do let us know how the install goes and if you need anything else. 

Emma_C - Forum Team
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