I'm a new customer on mobile and broadband. My installation was scheduled on November 10th between 8am-1pm. I got a text saying I need to conform if it is convenient. I replied the text saying 'no' as I work full time and won't be in the house in the time slot given. I only wanted to change the time slot but they sent me another text saying they have rescheduled it on 3rd December in the same time slot. The text says I need to go to my VM account and change it if I'm not happy. Because Virgin didn't send me a welcome email, I can't get into my VM account! Any recommendations? It is getting really frustrated not being able to access customer services!