Menu
Reply
DavidLilley55
  • 17
  • 0
  • 0
On our wavelength
536 Views
Message 1 of 9
Flag for a moderator

Change date of installation

I need to postpone the date of the VM installation at my new property, which is currently scheduled for Saturday 15 May. Could someone from VM please contact me to discuss asap?

Thanks.

David.

0 Kudos
Reply
Zak_M
  • 6.12K
  • 315
  • 544
Forum Team (Retired)
Forum Team (Retired)
497 Views
Message 2 of 9
Flag for a moderator

Re: Change date of installation

Good afternoon @DavidLilley55 

 

Thanks for coming back to us

 

Have you managed to speak with the customer care team since your post? 

 

If not we can take a further look into this for you.

 

Kind regards,

Zak_M

 

0 Kudos
Reply
DavidLilley55
  • 17
  • 0
  • 0
On our wavelength
493 Views
Message 3 of 9
Flag for a moderator

Re: Change date of installation

Thanks for getting back to me. I haven't managed to speak to anyone, but I have managed to postpone the installation date via text messages until 24 May.

We may need to postpone again as the seller is dragging his heels so much. Completion will take place on 28 May at the latest, and we hope this might occur sooner.

Regards,

David

0 Kudos
Reply
Zak_M
  • 6.12K
  • 315
  • 544
Forum Team (Retired)
Forum Team (Retired)
491 Views
Message 4 of 9
Flag for a moderator

Re: Change date of installation

Thank you for coming back to me, 

 

If you do need it re-arranging further then do pop back and we can assist you further. 

 

Kind regards,

Zak_M

DavidLilley55
  • 17
  • 0
  • 0
On our wavelength
455 Views
Message 5 of 9
Flag for a moderator

Re: Change date of installation

I need to postpone the installation date again as we still do not have access to our new house yet. We should be moved in by Friday 4 June, so an installation date after then should be OK. Regards, David. 

0 Kudos
Reply
Megan_L
  • 2.76K
  • 166
  • 296
Forum Team
Forum Team
441 Views
Message 6 of 9
Flag for a moderator

Re: Change date of installation

Hi DavidLilley55,

Thanks for updating us, sorry you're having some trouble with your home move, I know that sort of situation can be quite stressful so I sympathise! 

I'll be happy to try and change the date for your installation for you.

I'll need to PM you so we can go through some details first, I'll send this to you now 🙂

Thanks,

Megan_L

0 Kudos
Reply
Megan_L
  • 2.76K
  • 166
  • 296
Forum Team
Forum Team
426 Views
Message 7 of 9
Flag for a moderator

Re: Change date of installation

Hi David, 

Thanks for coming back to me in our PM 🙂

I have rescheduled this for you as requested!

If you need any further help with the reschedule please let me know. 

However, if you need help with the installation itself, please give our installation team a call on 0345 454 1111 option 1, 3 then 1 and they will happily give you a hand 🙂

Thanks so much!

Megan_L

DavidLilley55
  • 17
  • 0
  • 0
On our wavelength
409 Views
Message 8 of 9
Flag for a moderator

Re: Change date of installation

Hi Megan,

Thanks for your help and sympathy - much appreciated.

We've arranged an installation date for the morning of Saturday 5th June, and that should go ahead without any further problems. 🙂

Thanks again.

David

0 Kudos
Reply
Zoie_P
  • 4.19K
  • 179
  • 333
Forum Team
Forum Team
405 Views
Message 9 of 9
Flag for a moderator

Re: Change date of installation

Thanks for letting us know DavidLilley55,

I hope your install goes smoothly

Zoie

0 Kudos
Reply