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lguerreiro77
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Change Quick self Installation to an Engineer assisted installation

Hi, I have ordered a quick self installation of a broadband but there is no isolator cable box to plug it. So I need assistance of an engineer and change my order to add one, but no landlines are answering due COVID-19 and there is no option in the My Virgin. How should I proceed to book an engineer or add one in my order?

Note: by chat the attendant said that was no possible help by this channel.

Order ref. 25413157

Thank you. 

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Christy_D
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Re: Change Quick self Installation to an Engineer assisted installation

Hi there,

I'll take a look at this for you.

I'll send you a private message to take some personal info.

Thanks Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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alons
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Re: Change Quick self Installation to an Engineer assisted installation

Hello I also have this issue what can I do? going in circles trying to book an appointment or contact virgin
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Emma_C
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Re: Change Quick self Installation to an Engineer assisted installation

Hi Alons, 

Thanks for your post and welcome to our community. 

Really sorry you're also having issues with your install and for the delay in getting back in touch. 

 

Due to the age of your post can I ask if you've since been able to speak to the team and get a manned install booked?

Do let us know and we can advise further. 

 

Emma_C - Forum Team
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camerongibbs
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Re: Change Quick self Installation to an Engineer assisted installation

hi, i have got the same problem myself , how do i go about getting a engineer out please

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Emma_C
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Re: Change Quick self Installation to an Engineer assisted installation

Hi Camerongibbs, 

Really sorry you're also having the same issue, we're keen to help. 

I'll have to pop you a personal message to do this though, I'll do this now and i look forward to hearing back from you soon. 

Thanks. 

Emma_C - Forum Team
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Lee_Gibbons
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Re: Change Quick self Installation to an Engineer assisted installation

I'm having the same sort of problem, there is just no connection  point inside the house to connect the router to. There is however a virgin media box outside of the house going inside

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Emma_C
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Re: Change Quick self Installation to an Engineer assisted installation

Hi Lee_Gibbons, 

Thanks for your post and welcome to our community. 

It's disappointing you're unable to install the equipment yourself but we can arrange an engineer if needed. 

I'll pop you a personal message now and take some details. 

I look forward to hearing back  from you soon. 

Emma_C - Forum Team
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steveuk260
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Re: Change Quick self Installation to an Engineer assisted installation

I am also going to need an engineer, I didn't realise untill I have read installation guide with the equipment that TV box required a coax plugged in. And considering my socket is on ground floor and TV is on 1st floor that won't work. Luckily my vdsl Internet runs out next month.

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