Menu
Reply
Highlighted
  • 5
  • 0
  • 0
Joining in
98 Views
Message 1 of 5
Flag for a moderator

Change Move date

I need to change the date my internet is switched and moved to my new house. I cannot get in touch with anyone as the call centres are closed. 

Original date is turn off on the 12th, turn on in new house and engineer coming to install on the 13th, but I need to postpone for a week. How can I do this please?

0 Kudos
Reply
Highlighted
  • 60
  • 23
  • 29
Forum Team (Retired)
Forum Team (Retired)
96 Views
Message 2 of 5
Flag for a moderator
Helpful Answer

Re: Change Move date

Hello, 

I am a tech for Virgin Media (71786), Please pm me the account number and site id which would have been sent to you via email or post so I can look into changing your installation date.

Kind regards 

J


Here to help! I'm a technician helping out whilst working from home. Find out more


Highlighted
  • 5
  • 0
  • 0
Joining in
86 Views
Message 3 of 5
Flag for a moderator

Re: Change Move date

I did not receive an email so I don't have a site ID. This was arranged on the phone on Tuesday.

0 Kudos
Reply
Highlighted
  • 60
  • 23
  • 29
Forum Team (Retired)
Forum Team (Retired)
82 Views
Message 4 of 5
Flag for a moderator

Re: Change Move date

Hello,

Please pm me the address you are moving to and I will see if we can find the work order on the system and go from there.

Kind Regards

J


Here to help! I'm a technician helping out whilst working from home. Find out more


0 Kudos
Reply
Highlighted
  • 5
  • 0
  • 0
Joining in
74 Views
Message 5 of 5
Flag for a moderator

Re: Change Move date

I have sent you a PM.

 

Thanks!

0 Kudos
Reply