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houlder1
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Change Move date

I need to change the date my internet is switched and moved to my new house. I cannot get in touch with anyone as the call centres are closed. 

Original date is turn off on the 12th, turn on in new house and engineer coming to install on the 13th, but I need to postpone for a week. How can I do this please?

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VmtechJS
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Re: Change Move date

Hello, 

I am a tech for Virgin Media (71786), Please pm me the account number and site id which would have been sent to you via email or post so I can look into changing your installation date.

Kind regards 

J


Here to help! I'm a technician helping out whilst working from home. Find out more


houlder1
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Re: Change Move date

I did not receive an email so I don't have a site ID. This was arranged on the phone on Tuesday.

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VmtechJS
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Re: Change Move date

Hello,

Please pm me the address you are moving to and I will see if we can find the work order on the system and go from there.

Kind Regards

J


Here to help! I'm a technician helping out whilst working from home. Find out more


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houlder1
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Re: Change Move date

I have sent you a PM.

 

Thanks!

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ccfc1965
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Re: Change Move date

I am also having trouble getting through to anyone to change our moving date.

Our install is due on the 20th January but we are now not moving until the 22nd January, so it needs to be after that.

Is there anyone tat can help me with this?

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