I have spent the last month trying to renew my tv, broadband and phone package. This has lead to over a dozen phone conversations over an hour long, each time being passed from call centre to call centre. The current position is that a copper phone line can not be installed at my property, I am fine with a broadband phone line, but no one seems to know how to connect this. 2 engineers have been out and despite the engineers also calling their help lines we are no further forward. If I cant have a phone this is also ok - it would be nice if a discount was offered to acknowledge I need to get a service elsewhere. However as this is a renewal I was also told that the new contract could not start until the phone line is in place. Not sure that this is possible so I don't have much choice but to cancel. However in trying to cancel for the second time today and the operative putting the phone down I have had enough, so have cancelled my direct debit and hopefully someone at Virgin can now contact me to sort this out.
I would be wary of cancelling Direct Debits. VM are renowned for scuppering customers credit scores as soon as you miss a payment. Getting these removed with the bodies concerned can be a slow and arduous process.
As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.