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FRANCESCA1
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Cant find my virgin wall socket to plug in my new box

This is all we have and i cant figure out how to plug the round cable into it 

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lotharmat
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Re: Cant find my virgin wall socket to plug in my new box

Do you have a picture of it?



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Natalie_L
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Re: Cant find my virgin wall socket to plug in my new box

Hi Francesca1, 

 

Welcome to the Community and thank you for posting. 

 

I am sorry to hear you are having problems with the installation of your new equipment. 

 

Can you please provide further information on what you have received and what equipment you already have within your home? 

You are also welcome to upload any pics that may help with your query 🙂 

 

Thanks 

 

Nat
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Adduxi
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Re: Cant find my virgin wall socket to plug in my new box


@FRANCESCA1 wrote:

This is all we have and i cant figure out how to plug the round cable into it 


Without photos, I'm guessing you have checked outside for the VM brown box and traced the cable inside.  Some properties do not have a wall box socket, but just a cable.  If the quick start cable does not fit the end of the incoming cable connector, you may need one of these Tristar Data cable coupler | DIY at B&Q

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