Virgin Media Community

[FRANCESCA1]

This is all we have and i cant figure out how to plug the round cable into it 

[lotharmat]

Do you have a picture of it?

[Natalie_L]

Hi Francesca1, 

Welcome to the Community and thank you for posting. 

I am sorry to hear you are having problems with the installation of your new equipment. 

Can you please provide further information on what you have received and what equipment you already have within your home? 

You are also welcome to upload any pics that may help with your query 🙂 

Thanks 

[Adduxi]

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@FRANCESCA1 wrote:

This is all we have and i cant figure out how to plug the round cable into it 

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Without photos, I'm guessing you have checked outside for the VM brown box and traced the cable inside.  Some properties do not have a wall box socket, but just a cable.  If the quick start cable does not fit the end of the incoming cable connector, you may need one of these Tristar Data cable coupler | DIY at B&Q