Cant Book engineering visit

[leticia]

Hello,

I have ordered a self install wifi box. But the wall socket cable will not come out for us to plug in our new box cable. We need an engineer to come and sort it out but i also don't have a my virgin media app account because I was never sent my account number. How do i go about getting an engineer? 

Thanks 

[Tudor]

The cable from the internal wall box should unscrew, anti- clockwise, and the new cable is a push fit on. A pair of pliers or even some nutcrackers could be used to unscrew it.

[Lee_R]

Hi leticia, thanks for posting and welcome to our community.

Sorry to hear you've been unable to arrange a manned installation, to get your services up and running. I would love to help you resolve this. I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R