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Geeph
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Cannot set up hub

I moved into my new house on Tuesday and ordered a quick set up hub 3.0 as I saw the previous owners used Virgin when I viewed so I thought it would be straightforward. However  upon attempting to set it up I cannot locate the Virgin wall socket only a white cable that looks as if it should fit but it doesn’t. I’ve tried a coaxial connector after reading a few of these threads but that did not fit. Any help would be much appreciated or I will have to try and book an engineer however I’m unsure how to do this or of the cost of this? Many thanks in advance 

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Richw1982
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Re: Cannot set up hub

Hi, attach a pic of the coax cable you gave found.  There is usually a VM housing on an external wall.  The other way of tracing it is by finding the VM external box and tracing the cables coming out of it

I work for Virgin Media - but all opinions posted here are my own
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Geeph
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Re: Cannot set up hub

52BF7B9F-F7A0-4857-A6A8-841482E33E5C.jpeg

I’ve tried removing that additional silver piece but nothing works. 

thank you 

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lotharmat
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Re: Cannot set up hub

Should that not just screw into the Hub?



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Hub 3 - Modem Mode - TP-Link Archer C7

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Adduxi
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Re: Cannot set up hub


@Geeph wrote:

I’ve tried removing that additional silver piece but nothing works. 
thank you 


That is the correct cable, and the silver thing is an attenuator, so needs to be left on.

However if you are unsure if the cable has a isolator fitted, you may need an adaptor to enable you to fit the quick start one. B&Q sell a suitable one Tristar Data cable coupler | DIY at B&Q

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Geeph
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Re: Cannot set up hub

Thank you both so much for your help, I was following the quick set up guide and it lead me to believe I had to connect using the cable they provided. We are now up and running. Thank you again 

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lotharmat
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Re: Cannot set up hub

Nice one!

Glad it is all working!



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Hub 3 - Modem Mode - TP-Link Archer C7