Virgin Media Community

[Kathryndee]

Hi,

I was told I was eligible for the self installation pack. I have a round cable I’m supposed to fit into a rectangular socket so I don’t think that’s right.

I cannot plug in the hub.

Please advise.

[Z92]

A rectangular socket sounds like a phone socket rather than a VM connection.

Can you post pictures?

Also, you might want to look for the VM box outside and trace the wires into the property - it's not always a socket, it sometimes is just a cable.

[Zak_M]

Good afternoon @Kathryndee 

Welcome bac to the forums and thank you for taking the time to post. 

I am sorry to hear that you have had some issues with getting your services up and running. 

As advised, if we could view some picture this would be really helpful, we can then advise further.

Kind regards,

Zak_M

[Kathryndee]

I had to call an engineer to replace the socket please close this thread it’s been sorted out.

[Ayisha_B]

Thanks for popping back with an update @Kathryndee,

We are glad to hear this has been sorted out for you. 

Feel free to give us a shout should you have any other problems.