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Cannot find the wall socket for quick start setup for VM

Clpo
Joining in

on ‎04-08-2022 21:09

Hi,

I cannot find the wall socket for the quick start setup for the VM in my house. I wonder if I can book a manned installation on line. If yes, could you give me the information how to book a manned installation and the service charge.

 

Thanks

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5 REPLIES 5

japitts
Very Insightful Person
Very Insightful Person

on ‎04-08-2022 21:19

You can either wait on here for a staff response, or call into get the appointment arranged by phone.

A staff response may take a couple of days, or calling in via 0345 4541111 (or 150 from a VM line) will be immediate.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Clpo
Joining in
In response to japitts

on ‎04-08-2022 21:30

Hi japittis,

 

Thanks for your information and help.

I am waiting for the staff response.

 

 

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newapollo
Very Insightful Person
Very Insightful Person
In response to Clpo

on ‎04-08-2022 21:59

Hi @Clpo 

It may take a couple of days for Forum Staff to respond. 

You could try calling the pre-installs team on 0800 052 1734.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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roy247
Community elder
In response to newapollo

‎04-08-2022 22:17 - edited ‎04-08-2022 22:48

Hi Dave,

Can you call the pre-installs team before an install has been booked, I would have thought the correct procedure would be you needed to book an install and then maybe discuss details with the pre-installs team before they do the install.

Roy

 

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John_GS
Forum Team
Forum Team

on ‎07-08-2022 17:00

Hi Clpo

Thanks for posting and welcome to the community.

I can see you've booked in the manned conversion since the post. Please let us know how it goes or if there is anything further we can assist with.

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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