Virgin Media Community

[danielious]

I have moved houses and joined Virgin media and the problems started. I received my kit, installed it according to guidelines and it’s not working. I texted Virgin to ask what could it be and was told that it’s a problem in my area and I should wait until 8th feb. I waited. On 8th evening i still didn’t have broadband, I tried to text virgin but the chat bot now said that there were no human assistants available. I tried calling with 0345 455 1111 and it says there is no such number existing. 

What do I do now, how do I contact virgin media?

[Client62]

Call the Pre-installation and delivery team on 0800 052 1734 for assistance with new installation.

To check for a fault in the local area call 0800 561 0061 - this is an automated service.

[japitts]

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@danielious wrote:

I tried calling with 0345 455 1111 and it says there is no such number existing. 

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0345 4541111