Virgin Media Community

[craiggemmell]

Can not connect to hub 3 using connect app on iPhone 13 

[Client62]

Make 100% certain that the iPhone is not using Apple Private Browsing / Private Relay / IP hiding tools or a VPN.

All of these are VPNs that will prevent the connect app from connecting to the Hub.

[craiggemmell]

Tried that still no luck, the light on front is orange , is that right or should it be white or green 

[Client62 · Accepted solution]

The light on our Hub 3 is white.  

I don't use the connect app, I prefer the menus.

Connect to the hub at http://192.168.0.1   ( the Hub 3 password is on a label on the bottom , it is all numbers )

[Chris_W1]

Hi craiggemmell, thanks for the message and welcome to the forums. 

I am sorry to hear about the connection issues, can you forget the device and try  to reconnect. 

How is the service at the moment? 

We cannot see any area issues and everything is showing as green. 

Kind regards, Chris. 

[craiggemmell]

All working now , running great 

[Kath_F]

Hi craiggemmell, 

Thanks for taking the time to come back to us via the Community to let us know things are working for you now. 

If you have any further issues, don't hesitate to pop back to us. 

Many thanks 😊