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Smackos
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Cannot confirm registration on new account

(was referred here by the virgin media twitter team.)

Hi. Signed up for a virgin Broadband a little over a week ago. (my services have been live since Saturday last Week.) I've gone through and done all the registration bits online I can, but it's asking me to "confirm my virgin media username". The trouble is, I've had a whole bunch of Virgin emails.. Except that one through.and there is no option to resend it either. I have regularly been checking my spam and deleted folders but nothing.

 

I wouldn't mind but the main issue is that I'm not sure my direct debit had been setup right, and I cannot get online to double check or correct it.

 

Regards, Mat. 

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Alex_RM
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Re: Cannot confirm registration on new account

Hi Mat,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to hear you've had some trouble setting up your online account.

 

I've been able to locate your account using your forum details, and have re-sent the verification email, if you can please give this 24 hours, and let me know if you receive it 🙂


Alex_Rm

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Smackos
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Re: Cannot confirm registration on new account

Thank you so much, just had it through and it's worked. I appreciate your help. Have a good day. 

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Alex_RM
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Re: Cannot confirm registration on new account

Splendid!

 

Great to hear it's all up and running, thanks for letting me know 🙂

 

Alex_Rm

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