Virgin Media Community

[sharioni]

Sorry to ask what is probably a silly question. but I bought my Mum a phablet and SIM card and although she can make phone calls and send texts, she cannot get online

She has no broadband only the SIM and I`m not sure what is wrong. I turned the WIFi in but not sure if that is correct

Many Thanks

[LittleMick73 · Accepted solution]

Hi did you include data for her when you set up the Sim deal, are you saying she doesn't have internet at home herself, best to ring 789 from a mobile and ask them, its virgins mobile help number. Regards Micky

[Tudor · Accepted solution]

You should keep the WiFi off because when it’s on the machine will always try that first. 

[sharioni]

Hi, Yes I got data for her and no, she doesn`t have internet. Thank you for the number, I will certainly call. Much appreciated

[sharioni]

Thank you, very helpful