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ThreeSteaksPam
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Cancelling is like going round in circles

Hi!

I’ve spent an hour trying to cancel a pre installation visit and close my account but no success, I’ve phoned 5 times and the pre install team keep hanging up on me. 

What do I do?

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jbrennand
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Re: Cancelling is like going round in circles

Dont bother. Let them play their games and let the installation play out. Do nothing. You pay nothing (£0) until a VM connection is installed and activated. And even from then (if it gets that far) you have 14 days in which to cancel - again with no costs. Or keep it if you like it in those 14 days

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
John_GS
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Re: Cancelling is like going round in circles

Hi ThreeSteaksPam

 

Thanks for posting and welcome to the community.

 

I am sorry to hear you wish to cancel. We're not able to do this from here. Please do call the team on 150 / 0345 454 1111 and we can assist further.

 

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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