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Cancelling is like going round in circles

ThreeSteaksPam
Joining in

Hi!

I’ve spent an hour trying to cancel a pre installation visit and close my account but no success, I’ve phoned 5 times and the pre install team keep hanging up on me. 

What do I do?

2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person
Dont bother. Let them play their games and let the installation play out. Do nothing. You pay nothing (£0) until a VM connection is installed and activated. And even from then (if it gets that far) you have 14 days in which to cancel - again with no costs. Or keep it if you like it in those 14 days

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

John_GS
Forum Team
Forum Team

Hi ThreeSteaksPam

 

Thanks for posting and welcome to the community.

 

I am sorry to hear you wish to cancel. We're not able to do this from here. Please do call the team on 150 / 0345 454 1111 and we can assist further.

 

Best,

John_GS
Forum Team


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