Virgin Media Community

[Hitby]

Hi, 

My installation date was missed and I want to cancel but I've been on 'hold' with Support on WhatsApp since 5pm yesterday. How can I cancel?

[Client62]

Call 0345 454 1111 to cancel.

Expect every possible hurdle to be put in the way of cancelling.

[Hitby]

It doesn't recognise my account number 🤷🏻‍♂️

[Hitby]

Managed to get through and cancel (hopefully). Apparently just need to refuse delivery of the equipment at the door. 

Thanks,

[Molly_T]

Hi Hitby 👋 welcome to the community! Thank you for posting. 

Sorry to hear you are no longer looking to install with us. Huge thanks to the community for offering support with this, so you could speak to the team and cancel your order. 

Please let us know if there is anything further you need support with and we will offer some help!

Wishing you all the best.🌞