Virgin Media Community

[staxvolt]

I have cancelled an order for broadband installation incl takeover of existing phone line.

Used the 0345 number provided. The agent verbally confirmed the cancellation and sent an email.

Howver the email is very brief; did not have any details such as, my name , address, order no, a/c no etc and was signed as Virgin Media Team.

How can I check this has fully gone through.

[Anonymous]

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@staxvolt wrote:

I have cancelled an order for broadband installation incl takeover of existing phone line.

Used the 0345 number provided. The agent verbally confirmed the cancellation and sent an email.

Howver the email is very brief; did not have any details such as, my name , address, order no, a/c no etc and was signed as Virgin Media Team.

How can I check this has fully gone through.

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Should appear in your online account details as a new order or package change. 

[staxvolt]

I cannot access the online account. Not been able too since order placed.
Note I am not a previous Virgin Media customer.
All attempts to register have been thrown out.
Is there another way.

[Serena_C]

Hi @staxvolt

Welcome back to our Community Help Forum 🙂

Thank you for making this post regarding your cancelled order, I would be happy to check our systems for you and confirm that your order has been cancelled. I shall send you a private message to obtain the details required now. Please look out for the purple envelope in the top right corner and get back to me when you can!

Kind regards,

Serena