About a year ago my partner and I were moving into our current property. Postcode checks stated service was available and a colleague who, at the time, owned the property opposite already had VM as well.
Was told no cable was currently installed but that one would be prior to us moving in and installation would happen two days after the move in. However the installation day came and went with no team arriving and no messages or notification as to why. I phoned VM and was sent around various departments until the I was finally told that no cable had been installed, the installation had been cancelled (but I hadn't been informed) and that VM couldn't service the property.
I was never given a reason as to why it couldn't be serviced and the contract was cancelled then and there without further explanation. Since then I've had to take up a rather lackluster connection with SKY via standard broadband as that's all I can get but it really isn't suitable for my work.
It's now coming up to the end of the SKY contract and I wanted to try again with VM or at least get some answer as to why my property cannot be serviced despite being barely 10 meters from a property that is. I can provide the account number along with any other details but I'd just like an answer if anything.
