Virgin Media Community

[RaziaW]

Hi. I recently cancelled my contact within the 14 days, and it was before angry requirement was sent out. I was told to refuse delivery but again, nothing actually was sent out. However I received a text message to schedule a day for when someone can pitch up the equipment from me. How can I fix this

[RaziaW]

Hi. I recently cancelled my contact within the 14 days, and it was before any* equipment* was sent out. I was told to refuse delivery but again, nothing actually was sent out. However I received a text message to schedule a day for when someone can pitch up the equipment from me. How can I fix this?

*Corrected

[Matthew_ML]

Hey RaziaW, thank you for reaching out and a warm welcome to the community, I am sorry to see you have been getting SMS when you have cancelled.

Okay so I have taken a look and I can see you have spoke to the team after posting this, did they manage to get this resolved for you? Thanks